Support
We're happy to help. Most questions get a reply within a day or two.
Contact us
Email support@aibaby.care. Please include your device model, iOS version, and a short description of what happened.
It also helps to include your Family ID — you'll find it at the bottom of the Family screen in the app (shown as “Family ID: ……”).
Frequently asked
How do I share tracking with another caregiver?
Open the app's family settings and send an invite. The other person installs Baby Care, signs in, and enters the invite code — you both then see the same baby's log in real time, on every device.
Does it work offline?
Yes. Baby Care is offline-first — you can log anywhere and it syncs automatically once you're back online.
Can I track more than one baby?
Yes. You can add multiple babies and switch between them.
Subscriptions & billing
Baby Care offers an optional Basic subscription ($3.99/month or $29.99/year). Purchases, renewals, and refunds are handled by Apple. Manage or cancel any time in Settings → your name → Subscriptions on your iPhone. For refund requests, use reportaproblem.apple.com.
How do I delete my account or my data?
Open the Account screen in the app and tap Delete Account. Owners delete the whole family and its data for everyone; caregivers and viewers remove just themselves. Deletion is immediate and can't be undone. See the Privacy Policy for details, or email support@aibaby.care if you need help.